Just today I have watched two very different stories about two very different Michigan cities. The first one in the news was Detriot and then later it was Grand Rapids. The common thread between the two is about getting control of the EMS system and improving its performance.
The situation in Detroit is truly sad and stems from a variety of problems spanning years. At this point the Governor is considering the appointment of an emergency manager while the system faces financial difficulties and now possible privatization. The comment that struck me in the video, however, was when the union president suggested that outsourcing would mean the city loses control of EMS. Is this really a system “in control”?
The story in Grand Rapids is very different. They began looking for control by trying to understand their existing system. What did they already know and how could that help them do a better job? They turned to study habits in their system and employ “System Status Management”. The sucess they found also earned them a local news story, but the tone was very different than the one above.
The question you need to answer is who is really in control of your system? That answer will determine whether the next news story about your service will be more like the one in Detroit or more like Grand Rapids. What is working for you?