Quick Thoughts from the Zoll Summit2011

Great talk on Risk Management by Gordon Graham to start the day yesterday at the Zoll #Summit2011: “Predictable is preventable”- always strive to do better was his primary mantra. Lots more of his advice at www.lexipol.com. Gordon also advises: “Everyday has got to be a training day” – directing participants to www.emsclosecalls.com to share experiences and […]

The Cost of Saving Money

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There are two fundamental ways to save money: either cut your budget and make do with less resources or invest in process efficiency to cut future expenses while continuing to provide at least the same level of service. These are important considerations as the costs of doing business clearly continue to increase, whether we consider […]

Social Media: The ‘Why’ Needs to Come First (Part 2)

In the first half of this two-part blog, I discussed the outwardly directed reasons for using social media.  Those are the reasons that relate to communicating a message from your organization to a specific audience.  Just like older media forms, social media provides a mechanism for telling your own story but without external filters and […]

Social Media: The ‘Why’ Needs to Come First (Part 1)

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Since I started “doing social media” back in 2009, I have found plenty of great articles with tips covering the “how-to” and etiquette for lots of specific social media tools (here are some good articles on Twitter, Facebook, and video blogging use for instance.)  There is even an excellent post on overcoming social media roadblocks.  Likewise, I have also heard […]

The Future of Prediction

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I have read the positions stating that calls for emergency services are completely random (justifying the reason they are often called “accidents”) and therefore not able to be predicted. But both academic literature and practical experience show that demand prediction can be an effective tool in helping to balance scarce resources (ambulances and their trained crews) with public demand (requests for emergency responses even […]

EMS “Frequent Flyer” Abuse

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A recent article at JEMS.com on EMS System Abuse told of examples of “frequent flyers” (that is non-emergency patients requesting multiple transports by EMS agencies on a fairly regular basis) many of which would be amusing if they weren’t so sad. The author offered up that while it is a serious practice of abuse by the public, […]

“No Available EMS”

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No one really wants to read a bad story about some other EMS agency, but it is even worse to read a similar story about your own. The purpose of this post is not to make Detroit into some “failed EMS poster child” but intended to shed some light on similar problems that may be […]

Hello World. Welcome to HP_EMS!

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The world of the EMS provider is changing. Whether you call it EMS 2.0 or Next Generation 911, it is no longer enough to simply do a good job resulting in positive clinical outcomes for patients. Increasing budget pressures require that these quality services be maintained while providing them within a context of higher economic […]

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